I think it only works in browsers/operating systems which still support Flash. Might that be your issue?
It stopped working for me in Chrome some time ago, but I think it still worked in Firefox last time I tried it.
sometimes it does not load the complete photos for me. so I have to close the tab, open a new one and load picmonkey again... that usually fixes the problems.
It comes up with a new screen that edit or temp. When I clk on edit, it will not do anything. Then I read that you have to pay a monthly fee for royal now. But cannot even get to a site where I can do the trial. Frustrated.
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I always have to allow a script for picmonkey.
It stopped working for me in Chrome some time ago, but I think it still worked in Firefox last time I tried it.