166 by claycameras


My last giftcard came through this morning so we headed over to Sephora, unsure just what would happen.

I was nervous and anxious and worried the whole way in but was greeted by the kind employee who did my makeover late last month. She recognized my name on the receipt and recognized me as soon as I walked in, which put me at ease. She even remembered the products I'd been interested in last time and chatted with me a bit.

All three employees I spoke to were really nice and understanding. They explained that the issue arose because I used egift cards. With regular ones you can can cancel and the money will go back on them within 24 hours, but egift cards don't work the same way. I really wish that had been properly explained to me yesterday! I felt horrible for calling corporate once it was all explained but really, what could I do? It was a bizarre situation that wasn't explained right, and I wasn't even given any proof of purchase... Ugh.

It took so long to figure out exactly how to handle the remaining $4 that the employees were really apologetic. The woman who did my makeover even tucked a handful of samples into my bag to make up for it and the one who was at the register apologized a few times. Honestly, I was just happy no one seemed to be mad at me!

After twenty minutes or so we finally got everything all figured out and I got out of their hair. Now to just stare at the pretty colors until my eyelid primer arrives.

Tomorrow's agenda: call corporate, again, singing the praises of the store!
It is re-assuring that courtesy and customer service hasn't completely evaporated.
June 16th, 2017  
@joysabin Right? I was starting to worry!
June 16th, 2017  
Cool picture.
June 16th, 2017  
Glad it all ended well.
June 17th, 2017  
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