Problem logging in with new cell phone.

[Diana]

Hi, can anyone please help and advise me? A friend gave me his old iPhone and I cannot log into 365 with it. On my old one, it goes automatically with saved passwords when I open Google.

Previously I also had a 365 app icon on my other phone which I would like to have back too if possible. Any help or advice would be much appreciated, TIA

[Susan Wakely]

Try logging on through Safari rather than Google and see if that works. That’s what I have to do on my iPad.

[Diana]

@wakelys Thanks Susan, unfortunately it does not work :-(

[LManning (Laura)]

@ludwigsdiana Can you tell us what sort of an error you’re getting Diana? That might help narrow it down.

[Diana]

I just reset my password and can get in. I would like it to automatically save my details so that I do not have to enter them each time. I have that on my Samsung and it is so neat! Could you please help with that Ross @scrivna

[LManning (Laura)]

@ludwigsdiana That's a function of your browser, not the site. You can set up Google Password Manager to do this for you. Go to this link https://support.google.com/accounts/answer/6208650?sjid=12222699159777543405-NC&co=GENIE.Platform%3DiOS&oco=1 and scroll down to "Use Google Password Manager". Click on the tab for iPhone and iPad, and follow the instructions. That should make it autofill the password for you.

[JackieR]

@ljmanning that's what my phone does, but I use a different browser

[Granagringa]

I'm really not much good at this but if you're going from samsung, which is android, to apple you may need a different in system to remember your info as google, I don't think, works on apple. just a thought

[Diana]

@ljmanning @granagringa Thanks for your input, I will try and get organised or just continue with my Samsung.

[Diana]

@ljmanning Thanks for the link Laura, it helped to save my passwords but it does not autofill although I have it on. Got it now, thanks :-)