Google FAIL for Nik Software users

[David Tigani]

Just thought I'd post this here as I know there are a number of Nik Software users on this site. This morning when I went to open Photoshop, I received an error telling me that the file MSVCP110.dll was missing. Photoshop would then open but none of the Nik software was appearing under filters.

After several re-installs of Nik, I thought I had better Google for the answer. What I found out was that Google in their infinite wisdom decided to push out an update to all Nik users, forcing their PC to connect to the internet and download a 400MB update. This was a less than successful outcome as pretty quickly their phone support was inundated with calls.

They have since put a resolution on their website: https://support.google.com/nikcollection/answer/3528247?hl=en&ref_topic=3001406

The fix is to download the trial and install it over the top of an existing licensed version of Nik Software. You can download the trial via http://google.com/nikcollection and clicking on the 'Try Now' button at the top of the page.

Hope this helps others out there.

[☠northy]

Tx for the heads up... I'm so NOT in the mood for this kind of challenge right now... May have to take the night off...

[DreaMaTrix]

This is a better fix: http://www.sevenforums.com/general-discussion/310179-missing-msvcp110-dll-file-photoshop-elements-nik-software.html

I updated with the "VSU3\vcredist_x64.exe" file.
Shut down / Restart / CS6 loaded with the Nik plugin intact and no errors.

[Roxie]

ah-ha I bet this is why my trial stopped working early then. whoopies.

[Sue Barnicoat]

@markyl

[Frank Hymus]

And Google wants to be in the consumer and business software business? They have a lot to learn.

[Christine Hosey]

Aaarrrgghhh, I have just realised that this issue actually caused my computer to completely crash and cost me a good few quid to get restored ... I don't want any more Nik software, I didn't want the extras they gave me when Google bought them out ... sooo angry as how many time might this happen in the future?

[Dawn Reilly]

@dtigani thank you so much. a while back I got an email from Adobe saying they changed my email because they were hacked. so yesterday when i open photoshop and it said Owl Orphanage: Photoshop. exe can not be found, I thought I was hacked.
I am not happy that i have to go through this bs again because i lost my Silver Efex the last time they made an update. Although i was not happy with the additional stuff that came with it, the Vivenza is pretty cool and i had started to use it..
Yesterday I sat on the phone with adobe for 45 mins and I did not get anywhere.
Thanks for the info!

[Ross Walker]

Thanks for letting us know. I was about to purchase the Nik suite, and think I will hold off until they get their act together.