Membership Lapse

[Kathy Barnett]

Says when you ewnew all your pics will be there. Can’t find them albums are empty except for two which say there are 6 and 3 pics there but nothing shows. Please help.

[Casablanca]

@scrivna Kathy, I've just tagged Ross. He will be able to answer your questions.

[kali]

might depend how long it was lapsed

[kali]

also logout and log back in, it might help

[J A Byrdlip]

i think six months is the limit on holding inactive accounts.

[Ross S.]

Hi @kcoda - yes unfortunately it seems like your account was closed and removed, then you've reactivated it, but in this scenario upgrading again can not bring your project back, sorry for the confusion, I'll make it clearer in future. I'm happy to give you a full refund for the Ace membership you've purchased. You can email me directly at [e-mail]