let the games begin by graemestevens

let the games begin

Yes, I had a haircut. I am also in the middle of a battle to the death with an insurance company.

Just over a month ago one of our dogs, Lucy, had an unexplained and completely mysterious bleed. This resulted in her spending 4 days in the clinic with the vet sleeping there for the duration as well and us on standby to go in and say our goodbyes.

She recovered perfectly and I was appropriately billed for plasma, transfusions, medications, hospitalisation and care all of which I duly claimed for from our pet insurer.

They declined the claim which I then contested and have just received an email from their "help" desk stating that they will not pay. The following was pointed out by them:

1. The antidote for rat person was administered. We therefore deem that you (the owner) poisoned your dog. Quite apart from the damned fact that the antidote was given as a last resort to stem the bleeding!!!

2. Your vet is clearly responsible for a mysterious and previously undiagnosed blood disorder. It is your vets fault, they should pay.

3. Please continue to pay your monthly premium - we are always in the right and you need to continue to pay us so that we may continue to refuse to live up to our end of the agreement.

One of the things that I find most interesting is that the "Customer Relations Manager", who by definition of his job title is tasked with relating to customers, insists on emailing his responses to the help desk so that they can forward them to me and will not return my phone calls or phone me directly, despite having ready access to my contact details.

This is going to be such fun.
You're just trouble, with a capital 'T', aren't you Graham?

(Great photo though, by the way)

December 21st, 2016  
Graeme!!!
December 21st, 2016  
@dkay A lucky save on your part - don't get me started with that "Graham" nonsense ;)
December 21st, 2016  
@graemestevens sorry! Hate misspelling people's names. Good luck with the battle against the crooked insurance company. My comment was purely as a response to your photograph and that expression!
December 21st, 2016  
I have a feeling that you may have a better outcome rhan my last run-in with an insurance company.
December 21st, 2016  
They clearly don't know who they are dealing with. Oh haircut 👍 And the photo ain't bad 😔 Sorry nearest I could get to the eyebrows
December 21st, 2016  
Sod the "Customer Relations Manager"! I'd go straight to the Chief Exec's office.
I got a very nice hamper last time. ;)
Good luck!
December 21st, 2016  
Grrrr....one of the reasons we hadn't taken out pet insurance and still wonder to this day if that was a major mistake (thousands in medical bills for our dog) or "at least we didn't waste money on insurance" situation. Good luck! And nice haircut.
December 22nd, 2016  
@dkay LOL, all is forgiven (and was immediately anyway...if it says Graham it must be Graham. Truth be told, I answer to worse)
@deborah63 I'm going to try...the next step is the Ombudsman because these clowns won't even answer a simple email!
@theboxmanreturns The barber actually asked if I wanted an eyebrow trim...the cheek of it!!!
@humphreyhippo Well, if there's a hamper on offer that's where I'll go!
@taffy Thank you and yes, but the last few claims have been declined so enough is enough
December 22nd, 2016  
Well really Graham/Graeme did you really expect an insurance company to pay? Silly you!
Keep that bloody barber away from those brows!!!!!!
oh and let those games begin!
December 22nd, 2016  
those eyes really make all your self portraits so compelling...fabulous
December 22nd, 2016  
@annied They are now officially underway - I think I just scared the living bejesus out of them by mentioning the Ombudsman. Suddenly they're talking to me...
@hrs Thank you very much :)
December 22nd, 2016  
oh no... bloody insurance companies.
I'm glad your dog recuperated.
Cool scarf btw.
December 22nd, 2016  
What is your set up where you take all these dark pictures, love them all
December 22nd, 2016  
Go for it! Talk to an Insurance expert, read the small print on your insurance policy, find out who put the rat poison where! Just remembered that this causes internal bleeding! You are so lucky to still have her!
December 22nd, 2016  
Nice cut... glad you kept the brows... glad Lucy is ok... as for insurance... all I have to say is yeesh! Fight the good fight!
December 22nd, 2016  
Nice haircut. And good luck with the insurance battle!
December 22nd, 2016  
Growling is clearly called for
December 22nd, 2016  
Love the hair-do, mate. As for the pet insurance company, maybe a little judiciously applied rat poison at Customer (Non-)Relations level?? What a miserable, nit-picking, pathetic pack of wankers. I shall wiggle my little finger at them.
December 22nd, 2016  
@golftragic I mentioned the Ombudsman today and suddenly they're talking to me again...go figure
@jgpittenger That and a jolly good foot stomping I should think.
@katrinanz I think I'll need all the luck I can get!
@northy I don't think I'll win but I do intend to have some fun...
@maggiemae Oh I'm going for it alright
@adi314 Thank you - for these ones I've been using a couple of cheap "workshop" lights that I picked up from Bunnings. I also have a black (and very rarely used white) backdrop,the rest happens in Lightroom
December 22nd, 2016  
Atta boy, more power to your arm. Do let me know how you get on, I've got skin in this fight.
December 22nd, 2016  
Such fun....
December 22nd, 2016  
Need a lawyer...
December 22nd, 2016  
Are you kidding? What a horrible insurance company.
December 22nd, 2016  
Send them a few pics. They'll come to their senses in no time. Dirtbags.
December 22nd, 2016  
@scotthouston There is that approach...but I have lab results at my disposal which prove that their tenuous links to factors not covered by insurance are, at best, a load of bollocks.
@yaorenliu They are indeed and shall be dealt with accordingly
@domenicododaro That's the very next step - it's an $800 claim and a whole lot of principles and morals
@alinz Oh yes - fun, joy, delight
@golftragic Results and final scores will be posted ;)
December 22nd, 2016  
I would bail at the first sight of that stare , give those insurance snails the full force of your oldest Docs...
December 22nd, 2016  
@jack4john I made them jump a bit yesterday - now I just have to see if I can get them to jump even higher
December 22nd, 2016  
It's a shame that you lookdk so handsome in such unprepossessing circumstances.
December 22nd, 2016  
Kas
'Tis the season of bah humbugs and Insurance Clause, send in Santa Claus with his big deers! Great shot!
December 22nd, 2016  
@wag864 Thank you - I prefer to use my big knives ;)
@vignouse I can't help being roguishly handsome...
December 22nd, 2016  
@graemestevens The trouble is, you're more roguish than handsome... but what the hell!
December 22nd, 2016  
@vignouse Thousands would agree
December 22nd, 2016  
@graemestevens Go the All-Blacks.
December 22nd, 2016  
Glad your dog's fine---I never trust insurance companies, up to now,was never reimburse on my roof damage due to hurricane few months ago!
December 23rd, 2016  
@joemuli Good greif - they're a pack a ravening mongrels
December 23rd, 2016  
Great shot of you, very sorry to hear what you are going through with your insurance company :0/ sounds like such a stressful situation
December 25th, 2016  
@shylaine3304 Right on Christmas too...but I will win...
December 25th, 2016  
@graemestevens crossing my fingers for you!
December 25th, 2016  
@shylaine3304 You and me both ;)
December 25th, 2016  
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